Privacy Policy

Last updated: 23 October 2026

This Privacy Policy explains how London Moving Services LTD collects, uses, shares and stores personal information when you visit londonmoving.co.uk, request a quotation or use our local and international moving, shipping, storage or customs-clearance services.

1. Who is responsible for your information?

London Moving Services LTD is the organisation responsible for personal information processed for our UK business and services. We are registered in England and Wales under company number 12935320.

Registered address: 15–23 Greenhill Crescent, Watford, England, WD18 8PH.
Operating address: Unit K, Watford Business Park, 15–23 Greenhill Crescent, Watford WD18 8PH.
Email: mustafa@londonmoving.co.uk
Telephone: +44 (0)20 4515 6333

You can use these contact details for questions about this notice or to make a request concerning your personal information.

2. What information do we collect?

Depending on your enquiry or shipment, we may collect:

• Contact information: names, email addresses, telephone numbers and contact preferences.
• Moving and shipment details: collection and delivery addresses, dates, inventories, the nature and declared value of goods, special handling requirements and contact details for consignees and other people involved in delivery.
• Customs and identity information: passport or identity-document details, residency or visa documents and supporting information where required for international shipping, customs clearance or delivery.
• Commercial and financial records: quotations, bookings, invoices, payment records and correspondence relating to your move.
• Communications: enquiries or messages sent by email, website forms, telephone or WhatsApp and communications with our staff or service partners.
• Website information: device and browser details, IP address, page interactions and information collected through cookies or similar technologies.

We generally obtain this information from you. We may also receive relevant details from someone arranging a move for you, your representative, a consignee, a carrier or a destination agent.

3. What do we use your information for, and why?

• Quotations and bookings: responding to enquiries, calculating prices, arranging surveys and preparing or fulfilling a moving contract. Our legal basis is taking steps at your request before a contract, performing a contract or, where appropriate, our legitimate interest in responding to business enquiries.
• Transport and delivery: arranging packing, collection, sea or air freight, customs clearance, storage, shipment tracking, handover and final delivery. Our legal basis is performing the contract and, where applicable, meeting legal obligations.
• Customs, accounts and compliance: maintaining declarations, invoices, records and other documents required by customs, tax and other authorities. Our legal basis is compliance with legal obligations and, for related record management, legitimate interests.
• Customer service and business protection: handling complaints, managing claims, preventing fraud and protecting our systems. Our legal basis is our legitimate interest in providing and safeguarding services, or legal obligations where relevant.
• Website performance: maintaining website security and understanding how our website is used. Depending on the activity and technology, this may involve legitimate interests and consent where required for non-essential cookies or similar technologies.
• Marketing: sending service updates or marketing communications only where permitted under applicable marketing and privacy rules. Where consent is relied on, you may withdraw it at any time. You can also object to direct marketing at any time.

Our legitimate interests include operating an international moving business, supporting customers, protecting transactions and maintaining the security and quality of our services. We consider these interests alongside your privacy rights.

4. Do you have to give us the information?

You are free not to request a quotation or submit a website form. However, certain details, including collection and delivery information and documents required by customs authorities, may be necessary to book, clear or deliver a shipment. If they are not provided, we may be unable to provide part or all of the requested service.

5. Who may receive your information?

Where necessary for your enquiry or shipment, we may share relevant information with removal crews, courier and transport companies, shipping lines, airlines, freight forwarders, overseas destination and delivery agents, warehouses, customs brokers, insurers and customs or other public authorities.

Information may also be processed by businesses that support our operations, such as website hosting and form providers, IT support, communications services, payment services, accountants and website analytics providers. We share information according to the service and purpose involved rather than providing every recipient with all customer records.

When you contact us through WhatsApp or another third-party platform, that provider may also process information under its own privacy terms.

6. Transfers outside the UK

International shipping often requires us to send relevant personal information to carriers, customs authorities and destination agents in the country to which goods are being shipped. This can include countries outside the UK, such as Egypt, the United Arab Emirates and Saudi Arabia, as well as other destinations chosen by customers.

UK data protection law sets conditions for transferring personal information to separate organisations outside the UK. Depending on the destination and circumstances, a transfer may be covered by UK adequacy regulations, appropriate transfer safeguards or a legally applicable exception, such as a transfer objectively necessary to fulfil a particular customer contract. Not every country has a UK adequacy decision.

If you would like information about the recipients and transfer arrangements relevant to your shipment, please contact us using the details above. This section does not mean that every country or recipient has been approved as providing equivalent privacy protection.

7. How long do we keep your information?

We keep different types of records for different periods. We use the following criteria to decide how long information is required:

• Enquiries and quotations: until an enquiry has been dealt with, plus a reasonable period for related follow-up, service requests and potential disputes.
• Bookings, shipping and customs records: while a shipment is being arranged and delivered, and afterwards to meet applicable customs, accounting, tax, claims and legal record-keeping requirements.
• Identity and customs-supporting documents: for the period required to complete the relevant clearance or fulfil a specific legal or regulatory requirement, taking account of the sensitivity of these documents.
• Financial records: for the period required by applicable accounting and tax laws.
• Marketing preferences: until you opt out or your preference needs to be retained to ensure that your choice is respected.
• Website data: according to the purpose of collection, security needs, consent choices and the settings of the relevant service.

We periodically assess whether records are still needed and delete or securely dispose of information when there is no continuing purpose or legal requirement to retain it. You can contact us to ask about the retention criteria for a particular record.

8. Cookies, analytics and third-party tools

Our website uses technology needed to operate its pages, forms and other features. It may also use Google Analytics, Google Tag Manager and tools that help us understand website visits, measure enquiries or support advertising. These technologies may collect device identifiers, browser data, page activity or cookie information.

Under UK rules, non-essential cookies and similar technologies generally require appropriate information and consent before they are used. A privacy notice does not itself constitute consent. Where available, you can use website consent controls to make or change your preferences; you may also manage cookies using your browser settings. Blocking some cookies can affect website functions.

If you contact us using a third-party messaging service or interact with external content, the relevant provider may process information under its own privacy policy.

9. How do we protect information?

We seek to limit access to customer information to people and service providers who need it for a legitimate business purpose. We take account of the sensitivity of identity and customs documents and the need to protect information against loss, misuse and unauthorised disclosure. No method of electronic communication or storage is completely risk-free.

10. Your rights

Depending on the circumstances, UK data protection law may give you rights to:

• Request access to the personal information held about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where the law permits it.
• Ask us to restrict or object to certain processing.
• Request portability of eligible information.
• Withdraw consent where consent is the legal basis, without affecting processing carried out before withdrawal.

You have the right to object to direct marketing at any time. You can make a request by contacting us at mustafa@londonmoving.co.uk. We may need to verify your identity before responding. Some rights are subject to legal conditions or exceptions, including where records must be kept by law.

You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Automated decisions

We do not use website enquiries to make solely automated decisions that produce legal or similarly significant effects on customers. We may use software to help organise communications, quotations and business records.

12. Changes to this notice

We may update this notice if our services, legal requirements or processing activities change. The date at the top of the page identifies the latest version.